·
WE BLEW IT SAYS BANKERS - TOP LENDERS
ADMIT TO 'EGREGIOUS ERRORS'
The Times of 30 October 1994
·
NATWEST OVERCHARGES CLIENTS BY 1.3
BILLION POUNDS
The Times of 20 July 1997
·
BANKS STALL COMPLAINTS UP TO SIX YEARS
The Sunday Times of 24 January 1999
·
BROWN PLANS 'INDEPENDENT OMBUDSMAN'
The Sunday Times of 25 May 1997
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